Facts checked against our Terms of Service, Refund Policy and telehealth consent.
Who runs Gala Health
Gala Health is operated by AI Coaching, Inc., a Delaware corporation doing business as Gala GLP-1. The same company runs the services branded Gala, Gala GLP-1 and Gala Health, at galahealth.co and galaglp1.com, and publishes the Gala Health app on the App Store. Its address is 1007 N Orange St. 4th Floor Suite #2920, Wilmington, Delaware 19801, United States.
Gala is a telehealth platform: it connects you with licensed providers and runs the technology, billing and support around your care. Gala does not practice medicine and is not a pharmacy, as our Terms of Service state.
Who prescribes your treatment
Your provider is a licensed clinician at an independent medical practice, and only that provider decides whether you are treated and what is prescribed. The practice is GMG Medical Group, P.A., an independently owned physician practice (see the GMG Medical Group telehealth consent), or, depending on your treatment and where you live, an OpenLoop Healthcare Partners or Reliant.MD Medical Associates practice, as our Terms of Service list.
The telehealth consent you sign during intake names your treating practice. Completing the intake or paying does not guarantee a prescription.
Which pharmacies fill Gala prescriptions
Gala's partner pharmacies include Red Rock Compounding Pharmacy, Empower Pharmacy and Houston-RX for compounded GLP-1 (Red Rock also fills hormone therapy), and The Pharmacy Hub for ED, hair loss and longevity treatments. Patients whose care runs through an OpenLoop practice fill through that practice's pharmacy network.
Compounded medications are prepared by licensed compounding pharmacies. They are not FDA-approved, the FDA does not review their safety, effectiveness or quality before they are sold, and they are not generic versions of any brand-name drug. Gala does not manufacture, compound or ship medication itself.
LegitScript certification and privacy
Gala is LegitScript certified for both of its websites; the seal is in the footer of every page, and you can verify galahealth.co on LegitScript. Gala complies with HIPAA to protect your health information, as our telehealth consent and Privacy Policy describe.
How care works
- Online intake. You answer questions about your health, history and goals.
- Licensed provider review. A US-licensed provider reads your full profile. Depending on your state and medication, the visit is by message or by video.
- A prescription only if appropriate. If treatment is right for you, the provider prescribes it; if not, you are not treated and you get a full refund.
- Shipping and ongoing care. A partner pharmacy ships your medication, and your provider and care team stay with you for check-ins and dose adjustments.
Pricing: compounded GLP-1 from $69/mo
Compounded semaglutide starts at $69 per month and compounded tirzepatide at $99 per month, on the annual plan billed once a year. Your exact price depends on your state, your dose and the plan you choose, and you see it before you pay. No insurance is needed; FSA and HSA cards are accepted.
Your plan includes access to your provider, your medication when it is prescribed, free shipping and ongoing support. See the compounded semaglutide and compounded tirzepatide pages for each plan.
Cancellation and refunds, in plain English
You can cancel anytime, for any reason, in your online account or by contacting customer service. The one rule to know, from our Refund Policy: “we require your cancellation request to be received at least 72 hours prior to your billing date.” A request that arrives later means the next charge still goes through, and the cancellation takes effect at the billing date after it. Either way, your plan keeps running to the end of the cycle you paid for.
- Full refund if a provider finds you medically ineligible.
- No refund on other cancellations, because federal law generally bars returning prescription medication once it has been ordered for a patient.
- Damaged or incorrect medication is replaced by the pharmacy: contact customer service as soon as it arrives.
Shipping and customer support
Shipping is free. Your medication arrives in discreet packaging, refrigerated as needed, and the Gala app shows when your order ships and tracks the package.
For support, email team@galaglp1.com or message your care team in the app, 7 days a week. Medical questions go to your provider through the same messages.
Gala Health reviews
Patients review Gala on Trustpilot and on the App Store. Read their stories on our reviews page.
Facts at a glance
| Company | AI Coaching, Inc., a Delaware corporation, doing business as Gala GLP-1. It runs Gala, Gala GLP-1 and Gala Health at galahealth.co and galaglp1.com. |
|---|---|
| Address | 1007 N Orange St. 4th Floor Suite #2920, Wilmington, Delaware 19801, United States |
| What Gala is | A US telehealth platform. Gala does not practice medicine and is not a pharmacy: licensed providers decide on treatment and licensed pharmacies dispense it. |
| Who prescribes | Licensed providers at independent medical practices: GMG Medical Group, P.A., or, for some patients depending on treatment and state, the OpenLoop Healthcare Partners and Reliant.MD Medical Associates practices. The telehealth consent you sign at intake names your practice. |
| Pharmacies | Gala's partner pharmacies include Red Rock Compounding Pharmacy, Empower Pharmacy and Houston-RX for compounded GLP-1 (Red Rock also fills hormone therapy), and The Pharmacy Hub for ED, hair loss and longevity treatments. Compounded medications are not FDA-approved. |
| Certification | LegitScript certified (verify galahealth.co) and HIPAA compliant. |
| Programs | Weight loss (GLP-1), hormone health (HRT), longevity (NAD+, sermorelin), men's health (ED, hair loss) and Gala Fertility. |
| Price | Compounded semaglutide from $69/month and compounded tirzepatide from $99/month on the annual plan, billed once a year. Your exact price depends on your state, dose and plan, and you see it before you pay. No insurance needed. |
| Cancellation | Cancel anytime, in your account or through customer service, at least 72 hours before your next billing date. Your plan runs to the end of the cycle you paid for. |
| Refunds | Full refund if a provider finds you medically ineligible. Other cancellations are not refunded, because prescription medication cannot be returned. Damaged or incorrect medication is replaced by the pharmacy. |
| Shipping | Free, discreet shipping, refrigerated as needed, with order tracking in the Gala app. |
| Support | Email team@galaglp1.com, or message your care team in the app, 7 days a week. |
| Reviews | Trustpilot and the App Store ("Gala Health" by AI Coaching Inc.). |
Frequently asked questions
Is Gala Health legit?
Yes. Gala Health is a US telehealth service operated by AI Coaching, Inc., a Delaware corporation. Licensed providers at independent medical practices review every intake and prescribe only when treatment is appropriate, partner pharmacies dispense the medication, and Gala is LegitScript certified and HIPAA compliant.
What do Gala Health reviews say?
Patients review Gala on Trustpilot and on the App Store, where the Gala Health app is listed by AI Coaching Inc. Patients often mention the support team, how easily the online process fits a busy schedule, and providers who walk them through their options. Individual results vary.
How much does Gala Health cost?
Compounded semaglutide starts at $69 per month and compounded tirzepatide at $99 per month, on the annual plan billed once a year. Your exact price depends on your state, your dose and the plan you choose, and you see it before you pay. No insurance is needed.
How do I cancel Gala Health?
You can cancel anytime, for any reason, in your online account or by contacting customer service. The request must arrive at least 72 hours before your next billing date; otherwise that charge goes through and the cancellation takes effect at the following billing date. Your plan runs to the end of the cycle you paid for.
Who prescribes at Gala Health?
Licensed providers at independent medical practices: GMG Medical Group, P.A., or, depending on your treatment and state, an OpenLoop Healthcare Partners or Reliant.MD Medical Associates practice. The telehealth consent you sign at intake names your practice. Gala itself does not practice medicine.
What pharmacy does Gala Health use?
Gala's partner pharmacies include Red Rock Compounding Pharmacy, Empower Pharmacy and Houston-RX for compounded GLP-1 (Red Rock also fills hormone therapy), and The Pharmacy Hub for ED, hair loss and longevity treatments. Gala is not a pharmacy. Compounded medications are not FDA-approved.
Is Gala Health safe?
Every prescription is a licensed provider's decision, made after reviewing your health history, and you can message your care team about side effects or dose questions. Gala complies with HIPAA to protect your health information. Compounded medications are not FDA-approved, and the FDA does not review their safety, effectiveness or quality before they are sold.
How do I contact Gala Health customer service?
Email team@galaglp1.com, or message your care team in the Gala app, 7 days a week. Mail goes to AI Coaching, Inc., 1007 N Orange St. 4th Floor Suite #2920, Wilmington, Delaware 19801, United States.
Ready to talk to a provider?
Your answers go to a licensed provider, who decides whether treatment is right for you. Learn more about Gala.